Terms and Conditions
These terms and conditions apply to all online transactions with Timeless Cuts. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. For more information or queries related to these Terms and Conditions please contact us prior to placing an order.
Pricing and payment
All prices displayed on the website include VAT at the current rate and delivery charges for delivery within the UK and Europe. Delivery charges for other regions will be set on a case-by-case basis. Please contact us before placing your order.
We do our best to make sure our prices are correct. However, if we discover that the price of goods you have ordered is incorrect, we will contact you immediately and give you the option of reconfirming your order at the correct price or cancelling the order. If your contact details are incorrect and we cannot reach you, we will treat the order as cancelled and arrange for a full refund.
Upon placing an order with us you will receive an order confirmation. At the current time we only accept payment via Paypal to ensure best possible protection for our customers and ourselves. You do not need a Paypal account to use this facility. Full payment is required before the order will be dispatched.
Our delivery charges depend on the size and weight of the product you ordered. If you order more than one item, all items will be delivered at the same time as soon as all items are available, unless you tell us not to.
As our products are made to order, we aim to dispatch within one week of your order being placed. However, Timeless Cuts shall be under no liability for any delay or failure to deliver the products within estimated timescales due to factors outside our control. It is the customer’s responsibility to ensure adequate access at the point of delivery.
You may cancel your order at any time by contacting us via the details displayed on our website. If your goods have not been dispatched, other than as detailed below, we will refund the full price of the items and any delivery charges to the same card or PayPal account you used to purchase the goods.
If you decide to cancel customised items, it may be likely that we will not be able to sell these at the full selling price to another customer. In these instances, we have the right to deduct a cancellation fee of 50% of the order from your refund. We will endeavour to avoid any such charges but in some instances this may be unavoidable.
If, for any reason you are unhappy with you purchases, you can return your order within 14 days of delivery. We will provide a full refund for the purchase price of the goods, but not any delivery charges.
The cost of returning any items is the responsibility of the customer. Items must be returned in their original packaging.
Please note that a refund will only take place after the goods have been returned, inspected by us and deemed to be in a condition as it was at time of dispatch from us. Customised items may also be subject to a returns charge of 50% of the original price.
Please inform us of any return you would like to make as soon as possible by contacting us via any of the methods displayed on our website. A member of our team will contact you to discuss the quickest and most efficient way for you to return your products.
Please note that there will be no charge for any return if the delivered goods are faulty or if the items do not match your order correctly. In these instances replacement products will be delivered free of charge as soon as the items are available.
Timeless Cut’s liability for any claim shall not exceed the price of the goods supplied to the customer. We shall not be liable for any consequential loss whether this arises by misusing the product or in any other way.
We do our best to ensure that this website is free from viruses, malware, defects or any other harmful material. However, we strongly recommend you to ensure your computer has up to date anti-virus software. Timeless Cuts shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.
This website, its content and any contract brought into being as a result of using this site or by phone are governed by and construed in accordance with English Law.